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Customer Service Rep ( CSR - Greencastle)

   Closing Date: December 31, 2012

Company:F&M Trust
Chambersburg, PA
Job Location: Chambersburg - Franklin County
Employment Type:Full Time
Department:Greencastle

Description:

SUMMARY OF POSITION:

Responsible for actively contributing to the efforts to grow retail loans, deposits and noninterest income in order to increase profitability within the designated market area; fostering the bank’s relationship management culture; achieving established sales and customer service goals; providing assistance with the activities of the teller line, as well as directly supervising the CSR/Head Teller or Head Teller; adhering to security and compliance issues; demonstrating a commitment to community involvement; attending training programs; and, performing clerical and miscellaneous duties.

Duties:

REQUIRED SKILLS:

Must possess strong oral communication skills (including excellent telephone etiquette); strong interpersonal skills (with sales/service orientation); strong supervisory and leadership skills (with the ability to effectively facilitate change); strong math skills with high degree of accuracy; and, strong analytical skills. Must demonstrate a comfort level in talking to and calling on current and prospective customers in order to meet established sales and service goals. Must have the ability to deal tactfully and efficiently with fellow employees and customers. Must be able to work at pace that ensures that established deadlines are met. Must demonstrate proficiency in operating office equipment including teller machine, personal computer, calculator and fax machine.

Qualifications:

REQUIRED EDUCATION:

A high school diploma or equivalent with an emphasis in a business or accounting curriculum preferred.

REQUIRED EXPERIENCE:

Minimum three (3) years experience in related positions or equivalent combination of education and experience required. Previous experience with personal computers and office equipment also required.





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